Shipping & Returns
1 Free Worldwide Shipping
| Destination | Service | Estimated Transit* | Online Tracking | Duties & Taxes** |
|---|---|---|---|---|
| North America & Europe | Priority Express | 5 – 8 business days | ✔ | Pre-paid at checkout |
| Asia-Pacific | Expedited Airmail | 4 – 7 business days | ✔ | Pre-paid at checkout |
| Middle East & Africa | Tracked Airmail | 7 – 12 business days | ✔ | Payable on arrival |
| Latin America & Remote Islands | Tracked Airmail | 10 – 15 business days | ✔ | Payable on arrival |
*Transit time begins after dispatch (processing 1-3 business days).
**Final import fees are set by the destination country.
1.1 Shipping Disclaimers
Delivery targets are estimates. Delays may arise from customs inspections, extreme weather, carrier strikes, public-health measures, or other force-majeure events. While such delays are beyond our control, our support team will liaise with carriers and assist with claims.
1.2 Our Shipping Advantages
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Regional fulfilment hubs — orders leave the warehouse closest to you for faster arrival.
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Full parcel insurance — lost shipments are reshipped or refunded in full.
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Eco-smart packaging — 100 % recyclable, carbon-neutral certified.
2 Returns & Refunds
| Key Term | Policy |
|---|---|
| Return Window | 14 calendar days from delivery; no reason required. |
| Condition | New, unworn/unused, with tags, hygiene seals & original packaging. |
| Return Shipping Cost | Buyer pays; please use a trackable service. |
| Refund Timing | Processed within 14 days after our warehouse confirms receipt & inspection. |
| PayPal Refunds | Credited in ≤ 14 days (up to 30 days where local law requires). |
| Refund Route | Returned to the original payment method and in the same currency charged. |
2.1 Step-by-Step Refund Process
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Initiate — Email [email protected] with order #, items, and reason.
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RMA Issued — We reply within 24 hours with a Return Merchandise Authorisation and the return address.
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Ship Back — Dispatch the parcel within 7 days; place the RMA on the label.
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Inspection — Completed within 3 business days of arrival.
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Refund — Processed as outlined above and confirmed by email.
3 Payment Methods & Currencies
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Accepted Payments: Visa, MasterCard, American Express, Discover, JCB, UnionPay, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, Alipay, WeChat Pay, and major regional wallets.
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Multi-Currency Checkout: Pay in EUR,GBP,USD,etc., or 20 + other local currencies—the price shown at checkout is the exact amount charged.
4 Need Help?
Customer Service
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Email: [email protected]
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Phone / WhatsApp: 852 44491137 (Mon–Fri 09:00-18:00 HKT)